kvantum-tim.hr

Privacy Policy

Data protection is a matter of trust and your trust is important to us, which is why we want you to feel secure when visiting our websites. You must be aware of the fact that the internet is an open network accessible to virtually anyone. Kvantim-tim d.o.o. processes and approaches personal data in accordance with applicable personal data protection regulations.

The following data-protection statement explains to you which data is collected from you on our websites, which parts of this data we process and use and in which way, and to whom you can turn with any concerns or requests.

1. Kvantum-tim d.o.o.

The body responsible for the acquisition, processing and utilization of your person-specific data is Kvantum-tim d.o.o. (hereinafter referred to as Kvantum-tim). Kvantum-tim can be reached via any of the contact options mentioned below. If you wish to express any concerns, worries and/or make requests regarding our privacy policy, be it in its entirety or regarding specific clauses, please send an inquiry exclusively in written form by post or e-mail:

  • - by post under Kvantum-tim d.o.o., Božidara Adžije 22/1, 10000 Zagreb, Hrvatska

  • - by e-mail under gdpr@kvantum-tim.hr

  • - for direct explanation of Kvantum-Tim general privacy policy information, please call +385 1 36 37 453

     

You can request, at any time and free of charge, information about your data stored by us, and can exercise your right to correction, blockage or deletion of your data. To this end you can make use of the previously mentioned contact options.

Moreover, if you have previously registered on our websites, you can edit, change or delete your profile in completion at any given point in time.

Kvantum-Tim reserves the right to edit, change or delete parts of this policy at any given time by timely informing the user via the websites. These changes are effective the moment they are published on the websites.

2. Collected Data (Acquisition, Processing and Utilization of Person-Specific Data)

Person-specific data describes details relating to the actual or personal relationships of a specific or identifiable natural person. Such details include, for example, your name, your telephone number, your address, and all existing data that you disclose to us during registration and when opening your customer account. We won't sell, share or rent out any data to any third parties apart from the ways it has been described in this policy.

We collect, store and process the data of our customers for the entire processing of the purchase in several different ways, as described per this data privacy policy, pertaining and also including the technical administration, our own marketing purposes and to prevent criminal offenses and fraud.

Your person-specific data is only passed on to third parties to the extent that this is legally permissible, including the purpose of processing the contract or for invoicing, for marketing or if you have previously consented to this.

When processing orders, for example, the shipment company employed by us is sent the data it requires for processing and concluding orders. We use the same principle in payment finalization (via PayWay and PayPal payment system).

The data passed on to our service providers in this context may only be used by them for processing and finalizing orders. The service provider may use the data exclusively for fulfilling its duty (payment, transport, system maintenance of Kvantum-tim website).

The service providers for Kvantum-tim are:

Payment:

  • - t-com PayWay

  • - PayPal

  • - Grenke leasing

Webshop and newsletter:

  • - Netcom d.o.o.

  • - Infusionsoft

Shipping and delivery service:

  • - Engelmayer 

Service providers are responsible for handling your personal data in accordance with their own privacy policies. The responsibility of Kvantum-tim becomes void the moment the data is transferred for the purposes of execution and finalization of business transactions necessary to complete the payment obligations, product or message delivery.

2.1. Customer account, Registration and Setup

For each customer who registers with us via the "register" function, we set up a customer account, i.e. password-protected, direct access to his or her existing data stored by us. This allows you, among other things, to view your already-concluded, still open and recently sent orders, or to manage your personal data, review the activities you've done during your visit to the website (reviews, products tags, wishlist, subscriptions) and adjust newsletter and notification options you've consented to receive during your registration process.

The following data must be given during the registration for a customer account (obligatory disclosures):

  • - Your forename

  • - Your surname

  • - Your e-mail address

  • - Your password

  • - A confirmation of your password

  • - Additional info (whether you're a natural person or a legal entity)

  • - Address for natural persons - Phone, Address, City, Postal code, Country

  • - Additional but non-obligatory data in case of a legal entity – Company, establishment or practice name, company, establishment or practice OIB

Data filled out during registration are used for the purposed of processing your order, issuing an invoice and for the delivery process of the ordered goods, as well as for the purposes of private contacting by Kvantum-Tim employees in cases conditioned by circumstances regarding the product (unavailability, delivery time, certain problems, service maintenance etc.)

Upon registering and logging into your account, the system will automatically submit your data from the user account during the checkout process and therefore hasten it significantly. To place an order, after picking desired products, we require you to provide us with your company name or your forename and last name, address and payment method (cash on delivery, via Payway online payment system, via PayPal or via bank transfer). During the checkout process, we require your e-mail address in order to send out an order confirmation so we can establish a communication channel with you. Moreover, we use your e-mail address to identify you upon logging into our website (we use it as your username for your login).

You can access your user account on Kvantum-tim websites by logging in. If you don't log out from your user account, you will be automatically logged out after 24 hours.

In order to finalize a purchase either as registering as a guest or making a user account, you will be prompted to answer whether you are older than 18. In case you answer you're older than 18, you will be able to finalize your purchase without hindrance, but in case you're younger than 18, the website is still going to be available for browsing but you will not be able to finalize your purchase or place an order.

2.2. Use of Your Data for Advertising Purposes

Apart from the processing of your data for settlement of your purchase at Kvantum-tim, we also use your data for the following purposes: to permanently improve your purchase experience and for making this more customer-friendly and individual for you; to communicate with you about your orders, and about certain products or marketing campaigns; and to recommend products or services that might interest you.

To this end we use the information available, such as confirmations of receipts and reading confirmation of e- mails, information on the terminal device used by you, your connection to the Internet, operating system and platform, date and time of the visit to the home page, or products that you have looked at, as well as information that we have received from you (including automatically transferred or generated information). Apart from this we also make use of your order history. The utilization of your person-specific data for advertising purposes can be objected to at any time, whether all-in-all or as regards individual measures.

2.2.1. Announcements, Offers, Discounts, Presentations – Newsletter (Advertisement activities)

For sending the Newsletter we make use of the e-mail address given by you and for this we need your confirmation that, as the owner of the e-mail address, you consent to receive our announcements, offers, discounts and presentations.

Should you later decide that you no longer wish to receive any e-mails from us that you have previously given consent to, you can at any given point do any of the following:

  • - Submit an objection to remove your data (via e-mail gdpr@kvantum-tim.hr)

  • - In case you've created an user account, you can choose manually whether you wish to receive our newsletter, edit your preferences, unsubscribe from newsletter or delete your data

  • - Use the unsubscribe link on the bottom part of every newsletter e-mail we send

You can submit your objection by e-mail to gdpr@kvantum-tim.hr (NOTE: Each e-mail sent to this address must contain the forename and surname of the e-mail owner, i.e. the registered account user or the person subscribed to the newsletter, the e-mail address of the registered account user or the person subscribed to the newsletter, purpose of the e-mail and a description).

2.2.2. Banner Ads

We also use the data collected during your visit to show you so-called banner ads. These are advertisements which we also use on third sites. It usually involves the use of so-called cookies or pixels. Our aim here is to make the advertising offers more useful and more interesting for you, which is why you will see, in the context of the banner ads, mainly products that you have either already looked at on our site or products that are similar to those already looked at by you (so-called re-targeting). Within the framework of the banner ads we work solely with pseudonymous data; clear-text information relating to your person (e.g. your name or your e-mail address) is not used in the cookies.

Additional information regarding cookies, pixels and re-targeting can be found within the continuation of this privacy policy.

2.2.3. Prize-winning competitions and games

For prize draws we make use of your data for win notifications and for advertising our offers. More detailed information can be found in the terms of participation for the respective prize-winning game. Apart from announcements regarding prize competition games, Kvantum-tim can send newsletters to e-mail addresses of respective prize-winning game competitors, in accordance with their conditions and rules. Each user can at any point unsubscribe from the newsletter by doing any of the following:

  • - Submit an objection to remove your data (via e-mail gdpr@kvantum-tim.hr)

  • - In case you've created an user account, you can choose manually whether you wish to receive our newsletter, edit your preferences, unsubscribe from newsletter or delete your data

  • - Use the unsubscribe link on the bottom part of every newsletter e-mail we send

2.2.4. Sending, receiving and processing of inquiries, objections, praises and suggestions

All inquiries, objections, praises and suggestions can be sent to e-mail address
gdpr@kvantum-tim.hr

Each e-mail received during working hours (Monday to Friday from 8 to 16 hours) on the aforementioned e-mail address will be processed within 48 hours. E-mails received outside working hours will be taken into consideration the following working day and processed within 48 hours henceforth.

All written inquiries, objections, praises and suggestions can be sent to gdpr@kvantum-tim.hr or by post on the aforementioned post address. All e-mails and handwritten letters need to contain the sender's forename, surname, e-mail, purpose/subject and description.

3. Cookies

While visiting any of our webpages (by saying webpages we imply vitamini.com.hr, kvantum-tim.hr, kvantum-tim.com and lijecnici.com.hr), a specific amount of data might be saved on your computer in form of cookies.

The acceptance of cookies is not a prerequisite for access to our websites. We draw your attention, however, to the fact that our website and service has only limited functionality, if you do not allow us to place cookies.

Cookies are small files that are stored on your data carrier and hold certain settings and data for exchange with our system via your browser. This type of storage helps us to design our websites and our offers for you and makes it easier for you to use them in that, for example, certain input from you can be stored so that you are not required to enter this repeatedly.

This means that every time you visit any of our webpages, our web server automatically saves your IP address, data regarding how and from which website you got redirected to ours, as well as the type of web browser you're using. Moreover, we also register which from our webpages you've browsed, on which day and for how ling. These data allows us to improve the content of our webpages and to make anonymous webpage use assembly statistics for internal use and market analysis.

Cookies themselves cannot provide information about your e-mail address or data through which you can be identified in any way.

Cookies cannot be used to start programs or transfer viruses on your computer. Our websites use cookies exclusively in accordance with applicable legislative.

We implore you to secure your computer to provide you with the option to accept and disable cookies. You can set up your browser to issue a warning and warn you whenever it is prompted to use any aforementioned tracking technologies, or to enable an option to reject it. You can find detailed instructions how to do this in your web browser user manual. However, be aware that by rejecting or turning off these options you might reduce the accessibility of services offered on our webpages, in addition of lowering the effectiveness of some integral parts of our webpages.

For more information about cookies, please visit the following webpages: www.allaboutcookies.org or www.aboutcookies.org. Our webpages use cookies to gather analytical and user data with the purpose of improving user experience. To achieve such goals, we use several types of cookies.

Some cookies are used to ensure the functionality of our webpages. These are typically so called "session" cookies which become deleted every time you leave the website. These, for example, make sure that our content management system displays proper data, or register which items you have placed in your shopping cart during shopping.

We also use other types of cookies to gather data regarding the ways in which our webpages are used, thus making our websites more convenient and easier to use. These cookies are saved on your computer whenever you leave the webpage. This second type of cookies are referred to as persistent cookies. These cookies remain on your computer even after closing the web browser program. Thanks to them, websites can store data, such as usernames and passwords, so you do not have to type in the credentials yourself anytime you visit the webpage. Persistent cookies remain on the computer for days, months sometimes even years.

For example, some of our cookies send non-personal data to Google Analytics, a service we use to gather information regarding the frequency of webpage visits, as well as the ways in which you've been redirected to our webpage and for how long you've remained on them during your visit. These cookies do not reveal your identity. Instead, they provide us with the general idea how many people use our websites and how. This helps us in improving our websites and offering a better and clearer content.

Lastly, we use cookies to store data regarding your user settings, such as font size, as well as cookies that enable you to mark the webpage for quick access on your personal user accounts on social networks. Data gathered through cookies is never sold or revealed to third parties, unless demanded by law (e.g. government and state agencies).

Cookie configuration for some of the popular web browsers:

Mozilla Firefox - Cookie configuration
Google Chrome -
Cookie configuration
Mac OS X Safari -
Cookie configuration
Opera -
Cookie configuration
Internet Explorer -
Cookie configuration
Microsoft Edge -
Cookie configuration

If your browser is not listed here, consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device. If you disable all cookies, you may not be able to take advantage of all the features of this Site.

 

Cookies we may use on this site:

Cookie name

Cookie description

frontend
frontend_cid

User session. Does not contain personal information.

cookieAlertClosedFlag
cookieAlertState

Flag (0 or 1). You closed cookie notice popup.

t_listname

Category name you are currently on.

external_no_cache

Flag (1 or 0). Do you use cache or not.

 

 

_*

Google Analytics Cookies*

 

3.1. What is on-site targeting?

On our websites, the data is collected on the basis of the cookie technology for the optimization of our advertising and the entire online offer. This data is not used to identify you personally but solely serves the purpose of conducting a pseudonymous evaluation of the use made of the home page. With this technology we can present advertising and/or special offers and services to you, the content of which is based on information obtained from a connection to click-stream analysis (for example, advertising that is based on the fact that during the past few days only blood pressure monitors have been viewed). Our aim here is to make our online offer as attractive to you as possible and to present an advertisement that corresponds to your areas of interest.

3.2. Re-targeting (re-marketing)

Our websites make use of so-called re-targeting technologies. In order to describe re-targeting as accurately as possible and in which way it works, please observe the example below in which the process is described in a few short points:

  • - You've visited one of our webpages on which you've browsed for products you've been interested in, but you haven't decided for purchase yet and you have eventually left our webpages

  • - During your visit to our webpages, you've received a digital cookie which, among other things, has enabled a display of advertisement only to people who had previously visited our websites

  • - This way you will be shown our advertisements during your visit on other websites and portals and while browsing them

     

This form of advertisement is completely pseudonymous (pseudonymity implies handling personal data in a way that the personal data cannot be ascribed to a specific user without using additional information, under the condition such information is held separately as well as being compliant with technical and organizational measures in order to ensure the personal data cannot be ascribed to an individual whose identity has been confirmed or could be confirmed).

3.2.1. How can you prevent the storage of cookies?

Storage of cookies can be prevented by adopting specific settings in your web-browser - look at the Help tab in your respective browser for details (do note that disabling cookies might affect the functionality of our website as well as many other websites you might visit. Disabling cookies usually results in a lowered functionality and options available on the website. This is why disabling cookies is not recommended.)

3.2.2. Block third-party cookies

In case you wish to enable only our cookies, but not those of our partners, please select the "Block third-party cookies" option in your browser's options.

3.3. Log files

With each access to the pages, the server logs your IP address, time of visitation and time spent on the page etc. The data is used to analyze trends, maintain our websites and gather wider demographic data. IP addresses and similar data gathered through log files are not linked to personal data, thus barring any chance of identification.

3.4. Links

Our webpages contain links to other webpages. Kvantum-tim is not in any way responsible for the conduction of privacy policy on other websites. We encourage users to read the privacy policy of each website collecting and utilizing their personal data. This privacy policy applies exclusively to data acquired on these websites.

3.5. Third-party cookies

In some isolated cases, we use third-party cookies. These cookies arise from advertisements of third-party internet domains (like popups and other ads) on other websites you might browse. Using these cookies, various other web domains can monitor how people use internet for advertisement purposes.

Since our field of work selling products, we find important the data collection regarding the number of visitors on our website proceeding with purchase, where the users came from etc. This is the type of data our cookies monitor. Why is this important to us? Because we have acquired more accurate business predictions which enabled us to analyze the market more efficiently and adjust our activities to ensure the most affordable prices for you.

3.6. Google Analytics

This website makes use of Google Analytics, a web-analysis service from Google Inc. (www.google.com). Google Analytics deploys methods that make it possible to analyze the use made of the website by you, e.g. the so-called "cookies", which are text files that are stored on your computer. These cookies can monitor things such as your session time on webpages and webpages visited, which in turn enables us to to continue producing interesting content. For more information regarding GA cookies, please visit the official Google Analytics webpage.

The information generated on your use of this website is transmitted, as a rule, to a Google server in the USA and stored there. By activating the IP-anonymize function on this website the IP address is shortened, within the member countries of the European Union or in other contracting states that were party to the agreement on the European Economic Area, before further transfer.

You can prevent the acquisition of the data generated by the cookie and relating to your use of the website (incl. your IP address) by Google, as well as its processing by Google, in that you download and install the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Moreover, we use buttons and/or social media plugins which enable you to connect with social network in various ways. In order for this to work, social networks such as Facebook, Twitter or Pinterest set up their cookies via our webpages which in turn can be used to improve your profile on their webpages or contribute to data at disposal for various purposes which are covered in their privacy policies.

3.7. Facebook Pixel – how we use it and what it does

Facebook Pixel is a code excerpt implemented into a website that aids the monitoring, optimization and audience building processes for future advertisement campaigns. FB pixels sets up a cookie that monitors visitors on our webpages and thus makes it easier for us to approach them at some later point - re-targeting (p. 3.2)

You clicked some of our ads? What happens is - simply put - the ad redirects you to our webpages where you can place your order. Because of Facebook Pixel, this ad is registered and shown the second time the next time you visit our webpages.

Facebook Pixel also enables us to monitor conversions through which we have an insight into your interaction with out website. We also utilize it for re-targeting to show you more easily the content you might be interested in. 

4. Webpage content

By accessing our webpages you agree that you will use their content exclusively for your personal use and on your own responsibility. Our webpages contain general information regarding numerous topics, products and services connected with healthcare and cannot be in any way taken as a replacement for professional knowledge and expertise of professional medical personnel. The information on our webpages can in no way be used for the purpose of giving a diagnosis or treatment of any medical condition or illness. Consult qualified medical professionals for anything regarding your own health. Texts and documents available on our websites cannot be copied, transferred or reproduced expect for non-commercial and personal purposes.

For all inquiries and permissions regarding the use of materials, please contact us via e-mail: gdpr@kvantum-tim.hr . Kvantum-tim tries to do its best to ensure accurate information and timely placement on its webpages. Kvantum-tim is not liable for possible inaccuracy of information given or direct/indirect damage caused by using such information. Kvantum-tim is exempt from liability for any direct and/or indirect damage caused or could be caused through access, use or inability of using its webpages as well as any possible error or mistake found in the content.

5. Your choices and obligations:

We keep your personal data saved as long as you own a registered account on our webpage.

This includes any data that you have or someone else has delivered as well as data generated or derived from your use of our website.

Data necessary for issuing a receipt that include your personal data do not fall under GDPR regulations.

There are several ways regarding your choice about collecting, using and sharing your data as well as erasing or editing data included in your profile.

Moreover, you have a control over the choice regarding which communication mails you wish to receive from us (advertising activities).

Data privacy policy (including cookies) - by agreeing to the policy you will unlock the full functionality of the webpage. Otherwise, some parts of the webpage might not be accessible to you.

What you can do regarding your personal data:

- Delete your data - You can delete your data via your user account or you can ask us to do it for you

- Edit or change your data - You can edit or change your personal data via your user account interface in which you log into with your username and chosen password. You can also ask us to change, update or edit your data in specific cases.

- Objection, limitation or ban on using your data - At any given point, you can ask of us to cease using all or some of your personal data (i.e. if have no legal right to continue using your data) or limit our use of data.

- Right of access and/or transfer of data - You can request us to list and send you your personal data via e-mail on gdpr@kvantum-tim.hr.

- Closing your user account - In case you wish to close your user account, you can do so by yourself via user account interface or by sending an e-mail to gdpr@kvantum-tim.hr with a request to terminate your account and delete your data. Your user account will be closed within the period of 48 hours, whereas all data will be erased from our base within the period of 30 days, except for the data stored in the documentation that doesn't fall under GDPR regulations or is necessary to carry out legal regulations (in case of fulfilling regulatory demands, dispute resolution, preventing fraud and misuse. Kvantum-tim will withhold de-personalized data after your account has been deleted.)

- Data storage period - until your account has been closed, in a time span according to legal regulations for data necessary for financial documentation, or until your request for account termination. As necessary or every 5 years the latest, database sweep will be conducted (sending out e-mails to all users in order to confirm whether they wish to remain saved in our database linked to advertising activities)

 

Last update: 23.5.2018.

2017 - 2019 © Kvantum-tim d.o.o.